A patient chatbot your compliance officer will actually sign off on.
A chatbot on a medical practice's website will collect protected health information whether you plan for it or not. We build custom, HIPAA-aware assistants inside a BAA-covered boundary — so you get 24/7 intake without the compliance liability.
Security review led by a CISSP-certified practitioner, and available paired with a full HIPAA Security Risk Assessment.
Six things a medical chatbot must have.
Every one of these is built in from the start — not bolted on after a patient has already typed something sensitive.
BAA across the whole chain
A signed Business Associate Agreement covering both the chat platform and the AI model behind it. The chain is only as compliant as its weakest link.
Zero-retention model endpoints
The AI runs against BAA-covered, zero-data-retention endpoints so patient messages are never used to train or improve any model.
Controlled, documented data flow
You can draw the exact path every message takes — browser to platform to model to storage — with no forks into analytics or marketing tools.
Least-privilege access + audit logs
Only authorized staff can read conversations, access is logged, and the system produces an audit trail your compliance officer can actually use.
Trained on your practice
It knows your services, providers, locations, and intake criteria — not generic medical information — and escalates anything sensitive to a human.
Documented in your SRA
The chatbot, its data flow, and its vendors are reflected in a current Security Risk Assessment. We can deliver that assessment too.
HIPAA-compliant chatbots — common questions.
What makes a chatbot HIPAA compliant?
Compliance is a property of architecture and contracts, not a badge. A HIPAA-compliant chatbot has a signed BAA with every vendor that touches PHI, encryption in transit and at rest, zero-retention model endpoints, least-privilege access, audit logging, and a data flow documented in your Security Risk Assessment.
Does a website chatbot really handle PHI?
Almost always. Patients volunteer symptoms, medications, and appointment reasons regardless of your intended scope. The safe design assumption is that the chatbot will handle PHI, and it must be built accordingly from day one.
Can we use an off-the-shelf chatbot builder?
Rarely. Most were built for e-commerce and cannot sign a BAA covering both their platform and the underlying model, nor control where conversation data is stored and whether it trains models. That is why healthcare chatbots are typically purpose-built.
Who leads the security work?
Our security review is led by a CISSP-certified practitioner. Every build is scoped to the confidentiality and compliance the practice requires, and we can pair the chatbot with a full HIPAA Security Risk Assessment.
How much does a HIPAA-compliant chatbot cost?
A custom-trained assistant starts at $1,500 as a single build, with larger engagements combining the chatbot with website and automation work ranging higher. Every engagement starts with an audit to scope the right fit.
Add AI to your practice without the risk.
Book a discovery call. We map where a compliant chatbot fits your intake and show you exactly how the data flow stays inside a BAA-covered boundary.